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Production Manager


US-MD-Jessup
Overview
Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it's our future that has us so excited!
We are looking for an individual who is able to manage service team, increase production levels of our technicians year one and beyond, and ensure that our profit margins are maintained as our PRODUCTION MANAGER.
Responsibilities
  • Monitor performance of service technicians with one or more years of service by providing coaching, counseling and appropriate levels of direction and support to employees in order to identify opportunities for improvement and development.
  • Focus on increasing technician earnings by developing technical expertise and improve sales skills.
  • Provide additional support to service technicians who are not meeting published production goals. Establishes performance improvement goals.
  • Conduct performance improvement classes to provide additional training in sales, customer service, and technical skills.
  • Ride with service technicians to provide additional on-the-job training. Serves as a trainer and role model by demonstrating appropriate technical, communications, and sales skills to service technicians.
  • Conduct or assist General Manager with the delivery of Total Customer Care, Plumbing School and Employee Orientation Training.
  • Participates in and/or oversees the weekly technician turn in process.
  • Set weekly sales targets for service technicians.
  • Oversee production schedules and ensure adequate manpower coverage to complete all required work.
  • Assist employees in solving work problems.
  • Ensure time and production records are accurately tracked.
  • Develop relationships with key commercial customers to build customer loyalty.
  • Handle customer questions, complaints, and praise.
  • Other duties as assigned

Requirements
  • Must have knowledge of all field positions.
  • Three to five years prior sewer/drain/plumbing experience required. Prior supervisory experience a plus.
  • CDL license preferred
  • Good oral/written communication skills
  • Must possess sound problem-solving and organizational skills.

Benefits
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including:
  • Medical Benefits
  • Prescription Drug Card
  • Dental Insurance
  • Paid Vacation
  • Life Insurance
  • 401K Savings Plan
  • Tuition Reimbursement

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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PI105679586



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