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Customer Service Representative


Vintage Security is one of the largest full-service integrators in the Washington D.C., Baltimore and Maryland area with over 18,000 customers. We are an area leader in the residential security and networking industries. Vintage Security provides homeowners and business owners with the expert design, installation, service and monitoring of security/fire systems. We custom design home technology solutions for our customers including: fire/security detection, access control, intercom, closed circuit television systems, video surveillance, audio/home theater, card access systems, phone entry & intercom systems and data needs.



We have an excellent opportunity for a detail oriented individual in our fast paced Customer Service Department as a Customer Service Specialist.? Accuracy, excellent communication and multi-tasking skills are a must.





Responsibilities for the position include but are not limited to:





  • Answer incoming calls regarding billing and customer account questions



  • Schedule?service appointments and trouble shoot customer issues



  • Data entry and process customer payments



  • Handling and processing customer cancellations



  • Data entry and office administration task


  • Cross-training with other positions within department





  • Candidates must be energetic, organized and a team player


  • Microsoft Office experienced required


  • At least one year of experience in Customer Service preferred


  • Pleasant and outgoing personality are a must


  • Drug Screen and Background check required





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