Records Program Manager

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions ? records and information management, data management, digital solutions, data centers and secure destruction ? Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information. Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers' data, no matter what format, location or lifecycle stage it's in and no matter where it's kept. We are more than 17,000 people strong and growing. We've been a trusted records management leader since 1951. Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies' shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.
Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Summary: The Program Manager (PM) is responsible for the oversight of the Records and Information Management (RIM) program. The PM ensures schedules are met and system resources are used effectively. The PM is responsible for the overall guidance of the RIM program resources and accountable for the quality and timely delivery of contractual items. The PM serves as the coordination point for communication to the customer.
This position works closely with the Onsite Assistant Program Manager and District Operations team to plan, coordinate and oversee the RIM program under the direction of the customer.
Key Areas of Responsibility
Responsible for the day-to-day oversight of the RIM program.
Serves as a direct point of contact for the customer.
Serves as a direct liaison for the customer's governance team for questions or concerns relating to any aspect of the program.
Ensures all defined processes and procedures are being followed and all activities are conducted with integrity and in accordance with defined procedures.Serves as a liaison with districts/division to ensure that proper resources are available along with troubleshooting through operational issues/concerns as they arise.Utilizes reporting tools to measure quality and compliance to program requirements.Provides program reporting on a scheduled basis.Monitors the Service Level Agreements (SLA) responsiveness and engage with operations as necessary to promote timeliness.Reports issues and concerns to IM leadership and customer's governance team.Qualifications
Functional Knowledge, Skills, and Competencies:
Thorough knowledge in the field of records and information management
Thorough knowledge of Accutrac. Training provided.
Strong organization and planning skills
Ability to communicate clearly to customers in an implementation support role
Ability to apply decisions, and to think in broad terms, considering the impact of decisions across the entire company.
Ability to interact effectively with all levels within the Iron Mountain Enterprise as well as across horizontal and vertical levels within a customer's organization.
Excellent written, oral and formal presentation skills.
Ability to multi-task and prioritize issues in a complex environment.

Proficiency in computer skills in a PC environment.
DisclaimerThis job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
Compliance Obligations:
It is the responsibility of every Iron Mountain employee:
to comply with all applicable laws, rules, regulations, and company policies
to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
to complete required training within the allotted time frame

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