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23256 - Temporary Retail Service Rep

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Description
We are looking to add a Retail Service Representative to work at our Jessup, MD office. This position will be a Temp to Permanent role.
The hours of this role will be:
Monday - Friday 8:00am-4:30pm
1 Saturday per month as overtime
FOCUS:
Focus is on providing customer service for delivery partners/customers.
Analyze customer information, identify, and recommend actions.
Process orders/requests.
RESPONSIBILITIES:
Responds to customer (homeowner)/delivery partner requests/inquiries.
Processes complex orders/requests, with 100% accuracy from intake to filing.
Ensures customer management system is updated appropriately.
Clarifies, diagnoses, and resolves customer order issues.
Schedules appointments with homeowners.
Creates packets or other materials as required for sales fulfillment process.
Prepares customer correspondence.
Identifies and implements ways to improve overall level of service.
Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
Administers programs, e.g. customer referral program.
May train others in office and customer service processes.
May create purchase orders, process payments or process receipts.
SCOPE:
Responsible for intermediate to complex level tasks.
Generally standard procedures, but with exceptions.
Able to provide back-up to other team members.
PROJECT/PROCESS MANAGEMENT:
Works under general supervision following defined procedures; requires some judgment in application.
Serve as a department/corporate project team member.
TECHNICAL SKILLS:
Advanced knowledge of technical and business tools.
Advanced understanding of order fulfillment process.
DIRECTION OF OTHERS:
On occasion trains others on processes.
Assists employees.
Qualifications
QUALIFICATIONS:
High school diploma or equivalent plus 2-4 years work experience to include order processing work.
Demonstrated word processing, spreadsheet and general computer skills.
Strong phone etiquette & verbal skills to facilitate problem resolution.
Intermediate writing skills.
Able to determine customer needs and assist in resolving issues for assigned area.
Knowledge of Products/Services.
Persuasiveness
Time Management
Results orientation
Job:
Customer Service
Location:
Jessup, MD US
Organization:
Renewal by Andersen Corp.



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