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Manager Mobile Services

Position Description
The Manager Mobile Services (MMS) manages the Mobile Maintenance operation for an assigned area. The Mobile Maintenance Technicians (MMT's) report directly to the MMS. Using leadership the MMS, recruits, develops and mentors the MMT's. They manage to the assigned profitability metrics, and represent Ryder at internal and external meetings as requested by senior management. The MMS assists the technicians as needed to develop relationships with clients and vendors. The MMS must be able to accomplish results and ensure business objectives and labor requirements are met. The MMS is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, and safety targets against the requirements of the business measured through leadership competencies and business metrics.
Requirements
High School diploma or equivalent
Associate's or Bachelor's degree in Business, Transportation, Distribution/Logistics or related study preferred
Three (3) years or more experience in a maintenance operations environment
One (1) year maintenance and technical experience in a shop environment preferred
One (1) year supervisory experience preferred
Ability to:
Professionally represent Ryder and competently interact with customer management
Communicate effectively both verbally and in writing
Work with reporting systems to pull data for analysis and decision making is strongly preferred
Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics
Strong sense of personal accountability and a proven track record of achieving desired results
Competent in basic computer skills and in a Microsoft Office environment (Intermediate level)
Mechanical aptitude with knowledge of diesel trucking industry (Intermediate level)
Must be able to understand financial statements and basic accounting principles (Intermediate level)
Safety Sensitive Position
Responsibilities
Operations Management:
Achieve all profitability goals set by Ryder by working closely with assigned MMT's
Perform equipment inspections
Ensure regular communication with our leaders and facilitate needed resources to meet objectives
Labor Management:
Recruit and hire MMT's to provide quality service to our external customers
Ensure all technicians are on-boarded effectively
Provides management, training and development of all personnel assigned
Responsible for Performance Management of all assigned personnel
Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
Customer Management:
Monitor interactions with our customers and technicians to ensure delivery of promised services to maximize satisfaction for our customers
Responsible for delivering customer uptime through the effective scheduling of technicians as well as the consistent monitoring of technician workflow and productivity
Financial Management:
Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
Responsible for the optimization of net maintenance cost per unit
Work with vendor sourcing group to identify potential and preferred vendors for specific vehicle maintenance services
Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors
Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil
Responsible for the customer bill back process to include identification, review and approval of bill back opportunities Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity
Responsible for the Warranty process and maximizing Warranty recovery in the shop
Ensure data integrity in the system of record
Responsible for bi-annual inventory audits of all locations under footprint
Asset Management:
Directs his/her direct reports in maintaining the appearance and maintenance of the Mobile truck
Evaluates needs and makes recommendation for tooling and equipment requirements
Management and oversight of vehicle specifications and vehicle in-service/out-service process
Ensure all vehicles have required specifications in SAM
Responsible for Parts Inventory management, policies and procedures
Coordinate company inventory and assets to get the best utilization and return on investment of assets
Quality Management:
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work
Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
Maintain control/visibility over work completed by the MMT's to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives
Ensure Cleanliness and quality of repair for all maintained vehicles
Comply with Safety, State, and EPA regulations and requirements
Conduct monthly safety meetings and training remotely to consistently reinforce Ryder's commitment to safety
Performs other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.



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