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Regional Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:
"Essential functions" are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.
Support, coach, mentor, accompany and empower dispatchers and drivers.
Review operations successes while taking appropriate action to achieve established goals.
Establish and implement goals for the entire operation including revenue, driver retention, safety, metrics, evaluating business risks and meeting all customer satisfaction requirements.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Ten years of operations experience and 3 years of auto-hauling experience.
Strong computer skills including knowledge of Microsoft Office 2010 and TMW Dispatch.
Ability to rapidly analyze issues, establish priorities, anticipate consequences, make decisions and initiate action.
Comfortable working in a high-stress environment and ability to stay calm under pressure.
Strong interpersonal skills to develop and maintain positive relationships with dispatches and drivers.
Strong communication skills (oral, written and listening) with motivational ability.
Strong leader and team player.
Work occasionally requires a high level of mental effort and strain when performing essential duties. Must be able to perform the essential duties of the position with time constraints, interruptions and stressed dispatchers and drivers.
Work may require more than 40 hours per week.
Occasional travel is required.



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