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Field Service Technician

Company Name:
RecoverCare
RecoverCare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.
At RecoverCare, we continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.
RecoverCare is currently searching for a full time /Field Service Technician/ for our:
Jessup, MD (20794) Warehouse
Days:
Monday-Friday
Hours:
8:00am - 6:00pm
Weekends will be required
Weekend shifts as needed (applicant must have flexible availability)

This position is primarily responsible for providing placement and pickup of product to customers, inventory tracking, and routine maintenance/replacement of product. This includes basic service of product, completing paperwork for billing, tracking of product for inventory, and completion of bed rounds for service and cleaning. Additionally, this position is responsible for maintaining relations with a variety of customers/clients (i.e., Acute Care, LTAC or Nursing Home Personnel, Patients, etc.).
Drives gasoline or diesel powered van, box truck on company property or public roadway. Must possess or be able to complete requirements of Department of Transportation (DOT) physical (for further details visit ). Delivers product to the end user and sets up the product for use. Cleans, disinfects, repairs and troubleshoots specialty medical equipment.
Screening requirements include: Drug testing, Background investigation and DOT physical.
Job Duties and Responsibilities
Loads equipment from warehouse onto delivery vehicle
Delivers and sets-up medical equipment and supplies
Instructs client or caregiver on the basic use of the equipment.
Performs basic safety assessment and ensures that client is knowledgeable about product safety.
Picks up used equipment.
Cleans, disinfects, repairs and troubleshoots specialty medical equipment.
Assists the Operations Manager as required.Operates van or16ft box truck on company property or public roadways.
Records transactions on customer receipt.
Performs related duties as assigned by supervision.
Records sales or delivery information.
Resolves service complaints following established company guidelines.
Restocks vehicle as needed.
All employees are required to attend education workshops on excellent customer service, review pertinent industry literature, attend in-services on new product(s) and technology when provided, and avails self of audio and videotapes for additional training.
Maintains company vehicle and assures vehicle safety.
Records transactions on customer receipt.
Performs additional duties as assigned by supervisor.
Records sales or delivery information.
Resolves service complaints following established company guidelines.
Restocks vehicle as needed.
All employees are required to attend educational workshops, review pertinent industry literature, attend in-services on new product(s) and technology.
Required Skills
High school graduate or General Equivalency Degree (GED); or up to one month related experience or training; or equivalent combination of education and experience.
Ability to read and comprehend instructions, short correspondence, and memos.
Aptitude for effectively presenting information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to make decisions that support company guidelines authoritatively and quickly.
Skilled at maintaining excellent quality in a fast paced work environment.
Strong interpersonal communication skills, able to effectively communicate with patients, medical staff and co-workers.
Adept at trouble shooting and problem solving
Above average attention to detail
Ability to organize task assignments to meet scheduled deadlines
Must be able to back vehicle with the use of mirror to maneuver in an around tight areas and receiving docks.
Solid customer service focus, capability to meet customer needs within established guidelines.
Ability to work independently while being a team player.
Able to lift up to 75 pounds
/Joerns/RecoverCare LLC is an Equal Opportunity / Affirmative Action employer. All candidates are selected solely on the basis of legally permissible job-related criteria./

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