Senior Technical Support Engineer

Company Name:
LGS Bell Labs Innovations
Senior Technical Support Engineer
Location: Jessup, MD
# of openings: 1
JOB TITLE: Senior Technical Support Engineer
Location: Jessup, MD
Clearance Requirement:Yes (US Citizenship is a prerequisite)
Relocation Assistance:Yes
Number of Openings:1
Travel Requirements: Yes
LGS Innovations, a leader in government telecommunications and network integration, is seeking aSenior Technical Support Engineer to provide leadership for the TSC technical staff in the organization of the TSC and ATSC labs. The Senior Technical Support Engineer will monitor technical commitments and provide progress reports to the Technical Manager and Project Manager. Communications of issues that affect technical commitments to the Technical Manager and Project Manager are vital. The Senior Technical Support Engineer will ensure that all field notifications, MR standards, design and technical support issues, and product guidance are adhered to at the TSC and ATSC. Provide additional support to the Technical Manager to be provided on an as needed basis.
Be a part of our team! LGS Innovations delivers next generation solutions that solve the most complex networking and communications challenges facing the U.S, Federal Government, state and local governments, foreign governments, and commercial enterprises. We provide our employees with competitive compensation packages and a full range of benefits, including 22 days of vacation, medical, dental, life insurance, a 401(k) plan, tuition assistance, and an Employee Assistance Program (EAP).
Roles and Responsibilities:
Ensures that the TSC and ATSC technical staff keeps the Technical Manager updated on progress of their assignments, solutions and product are delivered on time, and that the technical staff meets agreed upon milestones.
Quality assurance of all solutions and tasks implemented in the TSC and ATSC lab
Act as the primary interface to Technical Manager in the development of technical solutions
Ensure that the TSC team keeps the Technical Manager updated on their progress and that the developers stay on schedule and meet their agreed upon milestones
Collect, interpret and communicate customer priorities and feedback regarding system design and performance to design engineers
Work directly with customers regarding the order and criticality of the maintenance, troubleshooting, repair, calibration and upgrades of the mission critical LGS wireless communication product portfolio and 3rd party vendor(s) equipment
Coordination and planning of support activities with minimal management oversight including self-directed day-to-day tasking based on customer input and needs and communication of needs and priorities to US based Customer Response team
Develop and provide product training to customers
Use Government Property Management (GPM) systems and procedures to accept, ship, and track all equipment coming into and leaving LGS facilities
Perform administrative duties as necessary
Travel to other LGS Locations and Customer Sites as necessary to include travel to an overseas location on a rotational basis
While at the TSC and when deployed to the ATSC, will provide flexible daily office hours as needed to support customers and systems in the field
Understand and adhere to all LGS Ethical and Compliance policies
Proactively ensure a safe work environment and adhere to LGS EH&S policies and procedures
Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
BS in EE, Computer Science, Computer Engineering or related technical degree and 6 years of related technical experience or equivalent combination of education, skills and experience.
Active U.S. Government Clearance Required: TS/SCI w/poly
6+ years of related experience in the development/maintenance/software and/or hardware integration of products for wireless communications systems
Demonstrated leadership experience with a track record of successful performance required
Experience using HW and SW tools is required to provide maintenance, troubleshooting, repair, calibration and upgrades of wireless communication product
Direct experience with systems supporting wireless protocols (CDMA, UMTS, GSM and other wireless protocols) is required
Previous overseas operations experience is required
Systems test engineering experience strongly required
Extensive DOD Customer support experience
Extensive DOD training and technical support experience
Strong flexibility to adapt in a dynamic environment with frequently changing opportunities
Must have excellent oral and written communication skills to include experience making customer presentations
Excellent skill with Microsoft software applications and other software applications as required
Must be a team player and work well with other contractors and vendor partners under adverse conditions
Must have excellent customer relation and communications skills
Must have excellent trouble shooting technical skills and be able to clearly articulate issues to design engineers; capturing troubles and writing trouble reports is required
Some prior experience supporting customers in a remote field location; operations experience; training development and delivery experience.
For a listing of all LGS Innovations open positions, please visit our website at .
LGS Innovations is committed to hiring and retaining a diverse workforce. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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